Returns & Exchanges

At Gatta, we want you to feel confident and comfortable in every piece; if you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure all garments are unworn, in their original packaging, and with all hygiene seals intact.

1

Initiate Your Request

Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Carefully place the items in their original packaging, including all tags and the completed return form inside the parcel.

3

Ship the Package

Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing